FAQ
What are Enchanted Roses?
Enchanted Roses are 100% real fresh roses that are cut when they are in their most beautiful and radiant state. They then undergo a rehydration process. They are treated with a special formula and undergo a color pigmentation process. After a couple of days, the preservation process is complete and the roses are transformed into long-lasting roses that maintain their freshness and biological structure. With the right maintenance and care, our roses will last for 1-3 years.
Do they have a scent?
Yes, all our arrangements have a natural rose scent. The actual roses will outlast their scent - so enjoy the scent while it lasts.
How do you care for these roses?
Please see our page on Product Care for further detail.
Nationwide Shipping
We offer FREE 2-day shipment for all orders being delivered during the week. For same day request, next day delivery, or Saturday delivery, we charge a flat rate of $25.00. We do not ship to PO Boxes.
Same-Day Shipment
All orders placed before 1:00 PST will be shipped out the same day.
What is your return policy?
Arrangements are final sale and cannot be returned or exchanged – given that each rose arrangement is designed for a specific individual.
If you would like to cancel your order, please contact our processing department at enchantedrosesboutique@gmail.
* Please note, we cannot guarantee that we will be able to cancel your order given that once your order enters our processing facility we are no longer able to make any changes.
Is a signature required to received my arrangement?
A signature is not required to receive the arrangement. You will get an email with your order tracking number and delivery date. Please make sure someone is home during delivery time.
Package Tracking
We will send an email notification including tracking information when your package has shipped.
Do you offer international shipment?
We currently do not have the option for international shipping available at the moment. However, this is something we are actively working on offering in the near future.
Can I customize my own arrangement?
For any questions regarding special customizations, please email us at enchantedrosesboutique@gmail.
Questions?
For any additional questions, please email us at enchantedrosesboutique@gmail.